Change Is Good

Most of us, including me, skidded to work in the last week as Vermont enjoyed its share of the northeast storms.  Here in northern New England, accumulation under a foot barely gets news coverage so we find out about road conditions as we brave them. 

Living in Vermont through the winter is not for the feeble. We get to work day in and day out regardless and we are glad for the opportunity to be here.  With every storm our landscape appears fresh, clean, and untouched by a new blanket of snow. Similarly, our jobs change each day as new guests roll their bags in our doors and stay with us awhile. How can you not look forward to coming to work to see what each day will bring?

My name is Dina Townsend and I am the Director of Sales for Larkin Hospitality Group, covering the Holiday Inn Burlington, and the Holiday Inn Express, Comfort Inn & Suites and the University Inn & Suites all in South Burlington. Each of the properties I’m responsible for provide me with certain advantages in matching our guests’ needs, and the rest of our LHG properties are no different, each offering various room types, amenities and area perks.  Reward Points bring in loyal guests over and over again as they work toward free stays. Our full service bars and restaurants make business travel more social and convenient. And the inclusive Deluxe Continental breakfasts at our limited service hotels help ease tighter travel budgets.  It is my job to bring in groups and corporations but, at the same time, I make it my priority to pay equal attention to all my accounts, however large or small.  We know many of our corporate guests by name, and are so pleased that they remember ours as well. 

As I read through our online reviews it amazes me when our guests single out restaurant servers or front desk attendants that made their stay more comfortable.  Vermont is our brand and our state is our best product. Being in the hospitality industry here means that every guest and, most importantly, the way they feel, matters to all of us.  We believe in the brand we represent and the manner in which we deliver our product. 

And that has to be my favorite quality and one I find new again each and every day, that here at LHG, we're blessed with the best of both worlds, one landscape of ever-changing weather and scenery, and one of new faces, arriving each day by plane, bus or...4x4.

Dina Townsend

Director Of Sales

Holiday Inn | Holiday Inn Express | Comfort Inn & Suites | University Inn & Suites