My name is Sarah Benedict-Crispim and I have worked for LHG for just over three years in the capacity of Front Desk Agent, Assistant General Manager, and Acting General Manager. In this time I have learned many things from not only my mentors but from our hotel guests. I have learned that treating your hotel like your home and the guests as your guests will establish loyalty, extending genuine care and concern will establish respect, and that ‘leaving the light on’ only gets you a high electric bill and not necessarily heads in beds!
In our industry we meet people from all walks of life coming and going for various reasons. Whether it is a job interview, a concert, vacationing, or visiting family, we get to share in the excitement of our guests’ experiences. Our Front Desks act as dinner tables and our guests are our family telling us about their day. We strive to exceed expectations and ensure your happiness; in short we are people pleasers.
What I love most about my job is this… I love not knowing what is in store for me each and every day. As managers our job descriptions include, but are not limited to, customer service agent, travel agent, weatherman (or woman), concierge, entertainer, security guard, IT person, and my personal favorite ‘the person with all of the answers’.
The reasons why I have invested in this family of hotels are many; most noteworthy would be the immense support my General Managers and their superiors have provided me. I welcome and accept the challenges ahead of me as I work to provide my company with the loyalty and respect which they have taught me to pass on to our guests.
If you have followed this blog you may see that I’ve noted what I’ve learned, what I do, what I love about what I do, and that I have hope for the future. I hope that you will take the opportunity to stay at one of our houses; after all, it could be just what you need when you’re on the move.
-Sarah Benedict-Crispim
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