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As a company we rotate our blog responsibilities. My turn came around just three days after returning from maternity leave.   In reading the thoughts of my colleagues, I realized that the topic of family had been covered over and over. As such, I felt pressure to deliver something new, something more operations oriented. Nevertheless having just become a parent, family was at the forefront of my mind. 

As the General Manager of the Holiday Inn Express, I looked forward to returning to my work family, to seeing the front desk crew, the housekeepers, and all of those who look to me for guidance and knowledge.  Being so warmly welcomed back by our staff with smiles on their faces made me realize how genuinely I was missed.  Seeing our regular corporate guests whom I have come to know so well and to have them ask about my newborn son, and want to see pictures, made me smile.  In conclusion and at the risk of seeming redundant, Larkin Hospitality IS a family and I am proud to say I would very much know what that looks like. Family is about support, compassion, and treating every moment as though it were your last. In the hotel industry that means seeing every guest as a person and knowing what they need before they have to ask. In retrospect, perhaps the fact that my colleagues have also written about family is not so redundant as it is appropriate and fitting.
 

Stacy Germond
General Manager
Holiday Inn Express South Burlington